FAQ

Turnaround time depend on the type of product you order.

Custom cables : 5 to 12 days

Pre designed cables : 5 to 12 days

DIY kits, parts and keyboard accessories : 1 to 5 days

Please note that we do our best to strive for the fastest processing time possible.

We are currently working with our local post office in France.

After shipping, you will receive your package in :

► 24 - 48h for a delivery in France

► 2 - 5 days for a delivery in Europe

► 2 - 9 days for a worldwide delivery

Please note that these delivery times are the ones we use to encounter with our customers.

Any delay ? Drop us an email and we will help you as soon as possible.

We offer shipping at the following rates:

➤ France shippings : 7,40€

➤ Europe shippings : 9,41€

➤ International shippings : 12,09€

Please note that, depending on the weight, price can increase a bit.

➤ 4inch coil with 3/8 diameter takes 3,5 feet to be done

➤ 4inch coil with 1/2 diameter takes 5 feet to be done

➤ 6inch coil with 3/8 diameter takes 5 feet to be done

➤ 6inch coil with 1/2 diameter takes 6 feet to be done

➤ 8inch coil with 3/8 diameter takes 5,5 feet to be done

➤ 8inch coil with 1/2 diameter takes 6,5 feet to be done

Please see the question below to be sure to not exceed a certain total length, depending on the kind of keyboard you have.

General : We recommend keeping the total length of your cable under 15 feet. If you go beyond, the cable can lose it initial transmission power.

In case you have a keyboard with a lot of LEDs, RGB or Drop CTRL, we recommend not going over 10 feet maximum and even 7 feet in some cases. Please, keep in mind if you choose a coil that it needs quite a lot of cable to be done so take this into account in your final calculation. Please see the question above for more informations.

1 feet ≈ 30cm

1 inch ≈ 2,54cm

We currently provide 2 different diameters for your coils :

3/8inch diameter (9,5mm)

1/2inch diameter (12,5mm)

You can compare both diameters here. Black coil on the left is 3/8 and both white in the middle and black on the right are 1/2.

Please not that those are internal diameters.

For sure! The coil is purely aesthetic. Although we reverse them, you should not pull the coil and play with it so please be careful guys. It might become loose and not as perfect as day one.

That's totally up to you and your preferences. Usually, people tend to choose the colors according to their desk set-up, or their new keycaps.

You can have a look at our color chart here!

If you have no inspiration or if you want any advice, do not hesitate to drop us an email or contact us here. We would be glad to help you!

Also, you can find some great inspirations on our pre designed cable collection and on our Instagram, this should help you a lot!

Techflex is a really good way to assure a good looking coil and keep it tight durably.

In case you do not want to add any color to the paracord you chose, you can go for a clear techflex which will not add any color and will only assure your cable to be neat and durable.

Lemo-like connectors are high-end detachable connectors that fits official Lemo® detachable connectors. They are push-pull connectors so they are easier to plug than GX16 aviators.

They come with some super nice and luxurious colors as Copper, Gold, Blue, Black and Silver. They are visually the same as official Lemo®. Their only difference is their price, almost twice cheaper than an official one.

Our Custom Cables and DIY kits and parts such as Techflex, cable and paracord are tailor made and/or cut at your chosen length so they can't be returned.

Our ready made cables can be, return shipping costs paid by you. Please note that we do not take returns if you stretch the coil and it looses it initial form. Coils are fragile so take care of them!

If you have decided to add a product to your order, please contact us via our contact form here or by email at contact@katkoil.com. Your order must not have already been sent otherwise we will not be able to add an additional product. We will get back to you within 24 to 48 hours, working days.

If you want to change your adress, please contact us here or send us an email at contact@katkoil.com. Please keep in mind that you will only be able to change the address if the order has not shipped yet.

No worries! We will look after you and make sure you are fully satisfied with your purchase! Our cables are tested before shipping. However, if any cable no longer works, you have 3 days after receiving your package to contact us here and we will see how we can fix it. If the cable is damaged by you, whether it be on the Techflex, Cord, Heat Shrink or USB end, it will not be solvable on our side.

All our custom cables and pre made cables are under warranty for a year. Warranty starts the day you receive your parcel. If your cable no longer works under warranty period, please send it back to us (shippings paid by us). As soon as your cable is fixed, we will ship it back to you.

Please note that if the cable is damaged by you, whether it be on the Techflex, Cord, Heat Shrink or USB end, warranty will not apply. If your cable is not working and it is not under warranty anymore, you will still be able to send us your cable for reparation but shipping will be at your own expense. Moreover, a 10€ fee will be charged to you for the reparation.

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